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Over the past week, our provider experienced an unexpected infrastructure issue that caused temporary disruptions to our data reporting and performance. The problem affected our back-end systems but did not compromise user funds, security, or account data in any way.
We have now fully restored our systems.
As part of the recovery, we implemented several improvements:
Strengthened our internal monitoring
Improved our data infrastructure
Added safeguards to ensure we can recover instantly from any similar issue in the future
Our systems are now fully caught up and operating normally again.
Thank you for your patience — and for your continued support.
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